PSPCL established 24 hour Nodal Complaint centre at Divisional offices throughout the state

PSPCL established 24 hour Nodal Complaint centre at Divisional offices throughout the state

PUNJAB  STATE POWER CORPORATION LIMITED
Public Relations office
Press Note, Patiala  June 16,2019

Punjab  State Power Corporation Limited presently serving more that 92 lacs consumers of different categories in the state. PSPCL has started 1912 phone number/ SMS facility  for the registration of their complaints consumers.

With onset of paddy season, to accommodate increase in number of complaints, PSPCL has almost doubled the capacity to register complaints.   Nevertheless it has been observed that in an inevitable situation (Dust and Windstorm) the number of calls to register complaints shoot up causing congestion due to rush on the Phone 1912 and  it becomes difficult for the consumers to register their complaints. In order to provide relief/facility to consumers for registration of their complaints on alternate number other than 1912, Punjab State Power Corporation  Limited has established 24 hour Nodal Complaint centre at Divisional offices throughout the State.

PSPCL  has  issued instructions  to the field officers to make all out efforts to educate/inform  the consumers about Phone nos of the Nodal Complaint centres numbers. Sub Division officers will ensure that numbers of Nodal Complaint Centres must be affixed on the electricity bills of the consumers. All Sr XENs and SDOs have been instructed to display Nodal Complaint Centres  numbers in an attractive way (colourful) on the Notice Boards and appropriate places like  Cash counter, complaint centres.

Issued by Dy.Secy.Public Relations
Press Note 59 June 16,2019